Frequently Asked Questions

Frequently Asked Questions

1.  Will my order be in stock?

Over 95% of the items you find on these pages are in stock all the time.  Most orders ship complete the same day they are placed.  If your order can't ship complete, you will be contacted and given an estimated ship date.  It may occasionally be necessary to substitute a technically identical but different brand name product to complete your order.

2. What if a product I order doesn't meet my needs?

Your satisfaction is unconditionally guaranteed.  If it fails to meet your expectations in any way, we will cheerfully replace the item or refund your money.

3. When will my order arrive?

Most orders are shipped via UPS ground.  We will email you a tracking number and instructions for tracking your shipment. You can check shipping time from our Chapel Hill, NC warehouse by clicking on this link.

4. Do you accept special orders?

We are happy to special order any products offered by the manufacturers we represent.  Orders for non-stock items are subject to manufacturers production schedules and usually require ordering a full case of  the product.

5. Do I have to place my order over the internet?

If you would prefer, you are welcome to place your order by toll-free fax or toll-free phone.  Phone orders are accepted from 8:30 AM-5:00 PM Eastern time, and faxed orders are welcome any time.  Minimum order amounts apply to phone orders.

Phone     877-863-6150

Fax         800-327-6651

6. Can you help me locate a hard-to-find product?

Our technicians are involved in using the products we sell and have many years of "hands on" experience.  We use what we sell every day and are constantly looking for new "problem solvers." Let us know what you need.

7.What forms of payment do you accept.

We accept Mastercard, Visa, American Express, Discover and PayPal.

8. Can I set up an open account and use a purchase order?

Yes, you can establish an open account with us and place orders using a purchase order.

9. Do you charge sales tax?

Our shopping cart charges sales tax on any orders that are shipped to North Carolina addresses.  If you are tax exempt, please provide us with your resale certificate or other tax exempt related documents and we can set up your account so that you can place tax exempt orders online.